The State Hospital

The State Hospital, Carstairs, Lanark ML11 8RP
Phone: 01555 840293 Fax: 01555 840024 email: tsh.info@nhs.net

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Contact Us

In this section:

General Contact Details

The State Hospital
Carstairs
Lanark
ML11 8RP

Tel : 01555 840293
Fax : 01555 840024
email: tsh.info@nhs.netOpens in a new window

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General Patient Enquiries

Any general enquiries regarding patients should be directed to our Health Records Department via email to TSH.Patientenquiries@nhs.netOpens in a new window

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Access to Patient Health Records

Guidance has been produced for Designated Medical Practitioners (DMPs) or Other Authorised Visitors on how to access patient health records as required (November 2013)Opens in new window.

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To contact a patient’s Clinical Team

As a patient’s visitor or carer, we can provide you with clinical information or updates on your relative or friend’s care or discuss with you any associated issues or concerns, providing permission from your relative or friend is granted.

Between 9am and 5pm, you can contact our nursing staff or any other Clinical Team member. Outwith these times, you should contact the Nurse in Charge of the ward, or your relative or friend’s Key Worker. The Key Worker or Associate Nurse is often the best source of information. Whoever you contact will be able to provide you with information and ensure that any issues or concerns you may have are raised at the Clinical Team meeting and that you are informed of the outcome. Nursing staff are available 24 hours a day to offer support if necessary.

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To contact a patient's Social Worker

Just call 01555 840 293 and ask to be put through to Social Work. Note:

  • Before any information can be released, permission from your relative or friend (the patient) must be sought.
  • You cannot phone and contact a patient directly via the main ward telephone. The only exception to this is in the case of an emergency. However, patients can make telephone calls to approved persons using the ward patient pay phone.

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To contact the Involvement and Equality Team

Email: Sandie Dickson, Involvement and Equality LeadOpens in a new window Tel : 01555 842072

Email: Leanne Tennant, Carer Engagement FacilitatorOpens in a new window Tel : 01555 842054

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To enquire about Volunteering

Information about Volunteering can be found in the Involvement, Engagement and FeedbackOpens in a new window section.

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To request a Community Presentation

Interaction with the general public is significantly different to a traditional NHS board. The public / interested parties can engage with The State Hospital through a number of avenues including The State Hospital's website, Board meetings, public events and presentations delivered to community groups by staff. If you would like The State Hospital to present to your local community group, please contact tsh.info@nhs.net.

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To make a Complaint

Please email The State Hospital's Complaints OfficerOpens in a new window or call 01555 842200.

The State Hospital’s Board for Scotland Complaints & Feedback Procedure (April 2017)Opens in a new window

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To make a Freedom of Information Request

Please visit the Freedom of InformationOpens in a new window section.

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To enquire about Jobs

Disability Confident logoPlease visit the Jobs & PlacementsOpens in a new window section.

 

 

 

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To provide Feedback on our Website

Please visit the Site Comments & FeedbackOpens in a new window section.

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Legal Representatives

If you are a legal representative wishing to visit a patient (i.e. your client), please call the patient's ward in the first instance to arrange a suitable date and time for you to visit.

On arrival at the Hospital you should provide a current Law Society ID card or Faculty of Advocates card. Where this is not possible then photographic ID must be provided. A check on the website for the Law Society and Faculty of Advocates will be carried out.

Trainee solicitors visiting the Hospital must produce photographic ID and a current letter from their firm confirming they are employed by them.

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Media Enquiries

From 9am to 5pm (Monday to Thursday) and from 9am to 4pm (Friday) enquiries should be emailed to tsh.info@nhs.net

Outwith these hours, (if the enquiry is urgent / response needed right away) please call the Switchboard on 01555 840293 and ask to be put through to the Duty Security Manager who will then contact the Chief Executive or other nominated on-call Executive Director on your behalf and arrange for them to call you back. If the enquiry is not urgent, please email tsh.info@nhs.net

Thank you!

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