The State Hospital

The State Hospital, Carstairs, Lanark ML11 8RP
Phone: 01555 840293 Fax: 01555 840024 email: tsh.info@nhs.net

Visiting


"In response to feedback, we are committed to ensuring your visiting experience continues to be developed."

In this section:


Applying to Visit

To visit your relative or friend, you must submit a Visitor's Application Form, stating your relationship and reasons for wishing to visit. This form must be returned to the Security Department, The State Hospital, Carstairs, Lanark ML 11 8RP. For information, the Security Department can be contacted on 01555 842021. The form is then forwarded to the relevant Clinical Team to authorise your visit. This allows us to keep a list of approved visitors and helps maintain a safe and secure environment.

Following your application, we will write to you as soon as possible to let you know the outcome. Visiting patients newly admitted to the Hospital is restricted to next-of-kin and close relatives only. We recognise the importance of patients' maintaining contact with family and friends and only deny access to the Hospital in very exceptional circumstances.

An authorised pass will be produced with your photo on it when you first visit.

We do understand that there may be times when you need to arrange a visit quickly. If this is the case, all you need to do is phone the patient’s ward and the Nurse in Charge of the ward will be able to make the necessary arrangements.

Please advise of any special needs that we may need to know about.

Back to top


Security Arrangements

All visitors must adhere to security procedures. These are outlined in the Official Visitors sectionOpens in a new window.

Back to top


Child Visiting

Photo: Family Centre buildingWe wish to support visits and ongoing contact with children, when it is considered to be in the best interests of the child.

Prior to any child being considered for visiting, a Child Contact Application Form must be completed in the first instance. This form can be obtained from the patient's Social Worker. Forms are also available from Social Work admin (tel 01555 842146), the Security Department (tel 01555 842021), the Visitors' Reception Area and dedicated Family Centre.

The completed Child Contact Applicaton Form must be returned to the Social Work Department at The State Hospital. Upon receipt, the patient's Social Worker will complete an assessment with a view to ensuring that the visit is in the child's best interest and then make a recommendation to the Clinical Team.

Under no circumstances will children who have not been approved be permitted entry to The State Hospital.

Upon approval, bookings for child visits should be made by contacting the Security Department (tel 01555 842021). A minimum of 24 hours notice is required however two to three days notice is preferable.

Back to top

Visiting Information

Visits take place generally from 2pm to 4pm daily and need to be booked in advance. The recommended maximum number of visitors per patient at any time is two. The Hospital however recognises the need to be flexible in terms of visiting and you are encouraged to discuss your individual needs with the Nurse in Charge of the ward.

The Botanic House within the Skye Centre is available for visits on the first and second Wednesday of every month between 2pm and 4pm. In addition, weekend visits in the Atrium area of the Skye Centre take place from 2pm to 4pm when possible.

A patient visitor transport service to and from The State Hospital is available from Glasgow, Edinburgh and Aberdeen / Dundee on set days. For further information, including a copy of the current Transport Timetable, please contact the Carer Engagement Facilitator - Leanne Tennant.

We will always try to ensure that your visit is a positive experience, however should you have any issues, please raise them at the time. In the first instance, please contact the Nurse in Charge who will endeavour to resolve the issue quickly. If you wish to discuss the situation further, please contact the Carer Engagement Facilitator - Leanne TennantOpens in a new window. The Complaints OfficerOpens in a new window can be contacted where you feel the matter remains unresolved.

We are always open to suggestions and ideas to help improve the visit experience. If you have any suggestions as to how we could do this, please contact the Carer Engagement Facilitator - Leanne TennantOpens in a new window.

Back to top

Parking

The Hospital provides ample free car parking for visitors.

Back to top

 

On Arrival

On arrival, you should report to the Visitors’ Reception Area where staff will assist you with your visit.

Before you can enter the Hospital, you will need to have your photograph taken for security purposes. You will then be issued with a visitor pass which must be displayed on your person at all times and returned to the Visitors' Reception Area at the end of your visit.

Please remember to bring photographic identification with you on your first visit.

Back to top

 

Alcohol or Drugs

Under no circumstances are alcohol or drugs allowed within the Hospital. Any person suspected of being under the influence will be refused entry. Anyone found in possession of, or attempting to pass drugs, alcohol, or any other prohibited items to a patient, will be immediately escorted to the Reception area and the Police will be notified. Hospital visiting rights may be withdrawn.

Back to top

 

Infection Control

Top Five Tips to Prevent Infection - Visitor Information (June 2014)Opens in a new window

How to Hand Wash posterOpens in a new window

Gel Station postersOpens in a new window

Back to top