Person Centred Improvement

Patient Involvement

Patient involvement in care planning and objective setting ensures patients are meaningfully engaged in planning and reviewing their care, taking ownership where appropriate.

In recognition of the need to ensure that all patients are able to share their views, the PCIS has developed a range of skills to support patients including graphic facilitation and creative feedback.

The Patient Involvement Nurses support ongoing patient involvement, liaising with staff across the Hospital to ensure that feedback is considered and services are developed incorporating feedback from patients.  There is a close working relationship with the Complaints Officer to ensure that patients are enabled to fully engage in stage one of the Complaints and Feedback Procedure.

Patients are encouraged to be actively involved in consultations about the design and delivery of services which affect their care and treatment. This is facilitated in a number of different ways including the Patient Partnership Group (PPG), Person Centred Improvement Steering Group, consultation forums, the Hospital’s formal Annual Review process, patient questionnaires and suggestion / feedback boxes. Patients are supported to meaningfully contribute to the annual What Matters To You initiative, a national event.

Patients and their carers are actively involved in the Care Programme Approach (CPA) process which applies to all State Hospital patients at every stage of their care pathway.  This ensures that care and treatment plan objectives are well informed based on a shared understanding.

Carer Engagement

As partners in the delivery of care, effective communication with carers continues to be a priority with extensive measures employed to inform, consult and engage.  The Person Centred Improvement Advisor ensures that carers are kept well informed through regular update bulletins, dedicated information leaflets and other relevant materials.

Patient visitors are supported to provide feedback by way of compliments, comments, concerns and complaints either verbally, via email, or through the suggestion boxes. This group is also encouraged to engage in the annual What Matters To You initiative.

Carers are represented through a number of forums including the Person Centred Improvement Steering Group, consultation and focus groups. The e-Carers’ Support Group is central to supporting and facilitating active consultation and engagement as well as facilitating networking opportunities.

Carers continue to be involved in local and national consultations and reviews, and alongside members of staff and the public, are invited to attend meetings of the Board as observers. Additionally, the Hospital supports National Carers’ Week every June, in which carers are encouraged to actively participate.

Volunteer Service

The State Hospital recognises the important and valuable contribution made by volunteers to enrich the quality of everyday life for patients. As a result, the Volunteer Service continues to develop to meet the needs of our patient population.

Patients’ Advocacy Service (PAS)

All State Hospital patients have a legal right of access to independent advocacy. Through a Service Level Agreement (SLA), the Hospital ensures independent advocacy services are available free of charge to State Hospital patients. Positive satisfaction is measured via the annual independent Advocacy patient satisfaction questionnaire. Emphasis continues to be focused on supporting patients to engage effectively in tribunals and case reviews with additional resources in place to support the views of ‘harder to reach’ patients including those for whom English is a second language and patients with a learning disability.

Spiritual and Pastoral Care

The Hospital supports patients to engage in a variety of forms of worship including the Christian Fellowship Group facilitated by the Spiritual & Pastoral Care Team. The value of spirituality within the recovery journey has been recognised. As a result processes around more effectively integrating spirituality within care and treatment planning continue to be explored.

Information Sheets