Carer Engagement

The importance of effectively engaging with patients and their families is recognised. In particular, carers and Named Persons are actively encouraged to meaningfully contribute to patient care and treatment planning.

The Person Centred Improvement Service (PCIS) is responsible for supporting carers to be meaningfully involved in helping to develop services.

Effective communication therefore continues to be a key priority. The Person Centred Improvement Advisor ensures that carers are kept well informed through regular update bulletins, dedicated information leaflets and other relevant materials. Individual meetings with carers and patient visitors can be arranged, and there is also the opportunity to join the e-Carers’ Support Group.

Carers are represented through a number of forums including the Person Centred Improvement Steering Group, consultation groups and focus groups. The e-Carers’ Support Group is central to supporting and facilitating active consultation and engagement.

The Hospital supports National Carers’ Week every June. This provides an opportunity to meet with patients, other carers and staff in an informal setting.

Carers are involved in supporting individual patients through the Care Programme Approach (CPA) process which applies to all State Hospital patients throughout their care pathway.

e-Carers Support Group

The e-Carers’ Support Group is well established and new members are always welcome. For further information, please contact the Person Centred Improvement Advisor:

Email: TSH.PersonCentredImprovementTeam@nhs.scot
Telephone: 01555 842054
Address: The State Hospital, Carstairs, Lanark ML11 8RP

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