Arranging a Visit

Booking a Visit

Once your application to visit has been approved, you can request a visit by contacting the centralised booking team on 01555 842021 or email TSH.securityinformation@nhs.scot. All requests must be with us by 4.30pm on a Thursday for visits during the following week.

All visit requests for the Family Centre are processed by the Person Centred Improvement Team, responsible for co-ordinating visits within this area. The visiting timetable is finalised on a Friday for the following week.

To visit your relative or friend, you must submit a Patient Visitor Application Form stating your relationship with the patient and reasons for wishing to visit. This form must be returned to the Security Department, The State Hospital, Carstairs, Lanark ML11 8RP. For information, the Security Department can be contacted on 01555 842021. The form is then forwarded to the relevant Clinical Team to authorise your visit. This allows us to keep a list of approved visitors and helps maintain a safe and secure environment.

Following your application, we will write to you as soon as possible to let you know the outcome. Visiting patients newly admitted to the Hospital is restricted to next-of-kin and close relatives only. We recognise the importance of patients’ maintaining contact with family and friends and only deny access to the Hospital in very exceptional circumstances.

An authorised pass will be produced with your photo on it when you first visit.

Please let us know if there is anything we need to be aware of to ensure that you have a positive visiting experience, e.g. mobility issues or any barriers to communication.

We understand that there are occasions where plans can change at short notice. We are happy to consider requests made after the deadline and will accommodate these where we can.

Please do let us know if you need to cancel your visit. Email TSH.PersonCentredImprovementTeam@nhs.scot or telephone 01555 842054.