Sharing Your Feedback

The State Hospital values all types of feedback as it helps us to improve the services we provide, and therefore your experience and that of others matters.  You are encouraged to share feedback – positive and negative.

We will always try to ensure that your visit is a positive experience, however should you have any issues, or indeed suggestions and ideas to help improve the visit experience, we would like to hear from you. 

The best way to raise any issues is to do this with the Nurse in Charge at the time of your visit who will endeavour to resolve these as quickly as possible.  However, we understand that this may be difficult for some people to do in person or via the telephone. For this reason, there are a number of other ways you can share your feedback.

1. Complete our online Stakeholder Feedback Form

2. Contact our Feedback Team directly

Person Centred Improvement Team
The State Hospital
110 Lampits Road
Carstairs
Lanark
ML11 8RP

Telephone: 01555 840254 – Your call may be recorded to help us to improve our services.
Email: TSH.PersonCentredImprovementTeam@nhs.scot

3. Join our e-Carer Support Group

If you are an approved visitor of a patient within the State Hospital, you can join our well established e-Carers’ Support Group. New members are always welcome. For further information, please contact the Person Centred Improvement Advisor.

Telephone: 01555 840254 – Your call may be recorded to help us to improve our services.
Email: TSH.PersonCentredImprovementTeam@nhs.scot

4. Join our Person Centred Improvement Steering Group

Express your interest in representing Carers as a member of the multi-disciplinary State Hospital Person Centred Improvement Steering Group, which includes a patient and a volunteer within the membership.

Telephone: 01555 840254 – Your call may be recorded to help us to improve our services.
Email: TSH.PersonCentredImprovementTeam@nhs.scot

5. Make a Complaint

If your issue remains unresolved, you are encouraged to contact the Complaints Officer.